Turing Machines is a rapidly growing company that specializes in the development of compact and energy-efficient server systems. Our flagship product, the Turing Pi 2 cluster board, has gained a lot of attention from tech enthusiasts, developers, and businesses all around the world. We are dedicated to providing our customers with exceptional service and support, and we’re looking for a Technical Customer Support Agent to join our team.
Job Description:
As a Technical Customer Support Agent, you will be responsible for providing technical assistance to customers who are experiencing issues with their Turing Pi hardware and software products. Your main responsibilities will include:
- Provide prompt and professional technical support to customers via email and chats
- Troubleshooting and resolving hardware and software issues related to Turing Pi products
- Documenting customer interactions and providing feedback to the product development team
- Collaborating with other departments to improve the customer experience
Requirements:
- At least 1-2 years of experience in technical customer support or a related field
- Technical knowledge of hardware and software components
- Excellent communication skills and ability to explain technical concepts to non-technical customers
- Strong problem-solving skills and ability to work independently
- Experience with Linux, Docker, Kubernetes and cluster computing is a plus
If you’re passionate about technology and enjoy helping customers solve complex technical issues, we want to hear from you. We look forward to hearing from you!