Turing Machines is a rapidly growing company that specializes in the development of compact and energy-efficient server systems. Our flagship product, the Turing Pi 2 cluster board, has gained a lot of attention from tech enthusiasts, developers, and businesses all around the world. We are dedicated to providing our customers with exceptional service and support, and we’re looking for a Technical Customer Support Agent to join our team.

This can be a part-time position. 

Job Description:
As a Technical Customer Support Agent, you will be responsible for providing technical assistance to customers who are experiencing issues with their Turing Pi hardware and software products. Your main responsibilities will include:

• Provide prompt and professional technical support to customers via email, Discord and forum.
• Troubleshooting and resolving hardware and software issues related to Turing Pi products.
• Documenting customer interactions and providing feedback to the product development team.
• Collaborating with other departments to improve the customer experience.

Requirements:

• Technical knowledge of hardware
• Technical knowledge of Linux, Docker, Kubernetes and cluster computing
• Excellent communication skills
• Strong problem-solving skills and ability to work independently

If you’re passionate about technology and enjoy helping customers solve complex technical issues, we want to hear from you. We look forward to hearing from you!